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<support@countermail.com>: host db1.countermail.com[158.174.5.46] said: 554
5.7.1 <mrbl1p@protonmail.com>: Sender address rejected: Access denied (in
reply to RCPT TO command)
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message/delivery-status
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Reporting-MTA: dns; mail-40133.protonmail.ch
X-Postfix-Queue-ID: EAC3010001CC
X-Postfix-Sender: rfc822; mrbl1p@protonmail.com
Arrival-Date: Thu, 12 Sep 2019 08:50:58 +0000 (UTC)
Final-Recipient: rfc822; support@countermail.com
Original-Recipient: rfc822;support@countermail.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; db1.countermail.com
Diagnostic-Code: smtp; 554 5.7.1 <mrbl1p@protonmail.com>: Sender address
rejected: Access denied
so after you threaten your customers with violence you then want to position yourself as caring about their privacy?
the level of privacy and encryption you implement is to protect you and not the customer
so you and your company have less legal liability
which is smart
however, then to turn around and act like you 'care' and wish me 'good luck' after you threaten me with violence/assualt/harm of any kind says it all
so you are correct, i do not understand you, your company, your billing practices nor do i understand your ethics all except that they suggest you are not qualified to run an email service , that you are not professional and are not to be trusted
i filed the dispute with my credit card company got that in the mail and i'm gonna spend the next few hours writing reviews up online about your company, i'm gonna let your words speak for you, that's about as 'honest' as it can get
the only time you took any action to reply to any correspondence from me as your customer was when i asked for my account to be closed and a refund
and even at that point you decided to remind me i'm 'stupid' and you threatened me with
violence
doesn't sound like someone that cares does it?
so what is the good part i'm missing?
hahahahahahahahaha
'good luck'
sincerely
rodney allen leathers
103 S 7th Ave Apt 7
Clarion, PA 16214
below is a copy of the email for my dispute towards the charge of 29.00 on
08/01/2019 00:24:15 INTERGRID AB,+46707420096, CASH PURCHASE $29.00
the company never replied to any requests for service i've filed complaints online via
egov as the email clearly illustrates they are about as unethical as it gets only when
i requested my account to be closed did they send any correspondence
In-Reply-To: <3392caaa14b56d1ee9b8106af865e4e2@countermail.com>
References: <637503a7742be4c0aa8e21a490758d82@countermail.com>
<d7ee7e2ed552263a4c0ece6f4b5be53f@countermail.com>
<eIDUtU61C682d1vq586p34fRPz3-Ho-OiD3RPe5SpxLB1gYCMcWpl2jnO672UY6ItD3u3eSkdfI43G9_Tr3uMzrGmsSlAKIY0o-1xQY8gVs=@protonmail.com>
<3392caaa14b56d1ee9b8106af865e4e2@countermail.com>
X-Pm-Origin: internal
X-Pm-Content-Encryption: on-compose
Subject: Re: ref: refund
To: support@countermail.com <support@countermail.com>
From: mrbl1p <mrbl1p@protonmail.com>
Date: Wed, 11 Sep 2019 07:31:01 +0000
Mime-Version: 1.0
Content-Type: text/html
Message-Id: <JR_cyCJiZbDqythZ9mDdf6hA6BTNSPL91OKs7P-1FzeN1t5ABZ_gHvgVm5g8MoAiVcJL6mqiFJdb4XCUlHIyLT08GkEPSZaFVQgKt1-DMXg=@protonmail.com>
X-Pm-Recipient-Authentication: support%40countermail.com=none
X-Pm-Recipient-Encryption: support%40countermail.com=none
From:
support@countermail.com <support@countermail.com>
09/10/2019 (12 hours ago)
From:
mrbl1p <mrbl1p@protonmail.com>
Sent
12:49 AM (3 hours ago)
From:
support@countermail.com <support@countermail.com>
2:57 AM (40 minutes ago)
From:
mrbl1p <mrbl1p@protonmail.com>
Sent
3:31 AM (7 minutes ago)
To: support@countermail.com
Show details
i'm gonna start leaving reviews about your service and company online asap.
this email will be copied in full and posted online at many locations.
second, you did not ask for the 'order number' you asked when i last paid
my bill which is not 'collecting information' that is simple billing information
which you HAVE to know in order to enable or disable any accounts that go
unpaid. so the simple fact you are too lazy to reference my original countermail
address to my billing record shows of itself you don't know how to run a company.
anyone providing any sort of service online and billing has to be able to identify
reference, manage, report and so forth for their tax purposes or simple accounting.
you are handling credit cards, banking, that's how it works in the real world.
the other fact is you basically just threatened me. stating 'we have connections all over the world'.
not only is that illegal, unethical and places your company in legal jeopardy in your country
it demonstrates to anyone in law enforcement or a possible future customer that you are not
professional and should not be handling anyone else's email and credit card information.
second, what sort of 'lie' would an email customer from any company online state?
meaning, either someone likes or dislikes the interface or the company/product good or service.
third, i don't need your permission or guidance on how to post a review nor does anyone else whether
they are a customer of yours of not. it's not your place nor do you have any authority to frame any sort
of 'review' online. you can't even handle your own billing. not sure what you would want to 'defend' there.
i think that right there speaks for itself.
to back up my dispute i'll mail a copy of this email to my credit card company tonight and will post my information
and photographs of it up online. the fact you just 'threatened' me for asking for a refund to my credit card will
be of interest to my bank. if you were doing your job, replying to your customer's requests, you would not be in this
position. this is of your doing, not mine. you want to get a hold of me or have your attorney contact me feel free:
Rod Leathers
103 South 7th Ave
Apt 7
Clarion, PA 16214
mrbl1p@protonmail.com
Sent with ProtonMail Secure Email.
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Wednesday, September 11, 2019 2:57 AM, <support@countermail.com> wrote:
The fact that we asked for the ordernumber is a proof that we don't collect information about our customers.
See this FAQ:
https://support.countermail.com/kb/faq.php?id=34
Good luck in find any other provider which have the same customer protection that we have.
We have connections all over the world that will defend us
However, constructive criticism is ok to share. But if you start lying we will of course take action against you.
Countermail.com
On 2019-09-11 06:49, mrbl1p wrote:
check your records you should already know that information correct?
you got one day and i'm gonna start leaving negative reviews all over the internet
and social media, very unhappy, anyone paying the fees/rates you charge sends you
an email and you can't take 5 seconds to reply is someone you can't trust and means you
are dealing with someone that doesn't care either
so you get that refund goin or starting 91219 i'm gonna leave accurate customer
review about your company and service all over the net
the simple fact you asked when i made a payment demonstrates countermail's
incompetence
have a good day
enjoy your surveillance
Sent with ProtonMail Secure Email.
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Tuesday, September 10, 2019 3:57 PM, <support@countermail.com> wrote:
Hi,
When did you do the payment?
Countermail Staff
On 2019-09-10 21:33, tokzco@countermail.com wrote:
i'd like a full refund i've contacted your company several times no reply
if not i'll start leaving reviews online and filing complaints plus file a dispute with my credit card
have a good day
rod
mrbl1p@protonmail.com
here is the transaction information:
08/01/2019 00:24:15 INTERGRID AB,+46707420096, CASH PURCHASE $29.00